Products

You can create your client account here , which will give you exclusive B2B access to our online shop.

To benefit from our discounted prices for professionals, please make sure to provide us with
your company name, company address, VAT code (if applicable) and company activity.

Our minimum order is € 2000. This amount applies to the total EX VAT of your selection of pieces.
Our pieces are handmade to order by artisans, we count a lead time of 8 weeks starting from the date a 50% confirmation payment is made on your order.
Yes we do! We provide wholesale pricing to establishments with direct sales to private customers.

Payments

A deposit of 50% of the total amount is required to confirm an order.


The balance must be paid before the goods are exported.
 There is no net day agreement.
When sending a bank transfer, please mention your proforma invoice number and company name.

We accept bank wire transfers only. Payments are to be made to the bank account information you will find on the lower side of the page of the pro forma which will be sent when placing your order with us. When sending a bank transfer, please mention your proforma invoice number and company name.

Shipping

Yes we do!

Are you located in the EU? Anyone can place an order as long as you order our minimum order quantity of €2000.

Are you located elsewhere? Anyone that owns a VAT code can place an order reaching our minimum order quantity of € 2000. Clients outside of the EU should handle custom clearance. We will provide all documents necessary for export with our local customs.

Shipping costs vary depending on the destination, size and weight of your order. This cost is transferred to you and added to your proforma invoice upon receipt from the carriers.
Shipping is organized by the logistic company Mistral Shipping. We offer both sea freight and air freight options.

It depends of the delivery address, region and country.

We can give you more details concerning the shipping delays through email.

For any questions concerning a specific shipment please contact us at tinja.contact@gmail.com

When your order is ready to leave our atelier, we will notify you through email. We have communicated your contact info with our transport services. They’ll contact you by phone 24-72 hours before the delivery of your order will take place.

We pack orders carefully and safely using:

- bubble wrap for each item

- foam film for wood and fragile items

- U-shaped foam profile

- individual cardboard box for each item

- specialized cardboard crates containing the individually packed item.

We do our best to pack our pieces in such a way to minimize any chance of damage on arrival. If an item does arrive broken or faulty, please send us proof for verification by email to tinja.contact@gmail.com. Once we verify, there is an option to issue a credit note to use on your next order with us.

Due to exchange control in Tunisia, no refunds can be made.
Depending on the problem with your order, we will be happy to find a solution that satisfies all parties.
However, if the packages you receive have clearly been damaged in transit, do not accept any delivery without informing the driver of your reservations on delivery.

This is important in case we need to make a complaint to the carrier. Of course, we will assist you in this process.

0
    Your ongoing order
    Your cart is empty
    Continue Shopping
    Scroll to Top